Privacy Policy

We only collect information you choose to give us, such as:

• •Your name and phone number (if you request help)
• •Your county or ZIP code (to find local resources)
• •Your general care needs (to match you with services)
• •Feedback you submit voluntarily

We also collect basic technical data like your browser type and the pages you visit — but this is anonymous and only used to improve the app.

We use your information only to:

• •Connect you with the right local services and resources
• •Allow our care team to follow up and assist you
• •Improve the app and the resources we offer
• •Send you updates only if you asked us to

Mary's CareConnect does not sell, rent, or trade your personal information to any third party — ever.

We may share limited information with a partner provider only when you specifically request a referral to that provider, and only what is necessary to connect you.

We use industry-standard security practices including:

• •Encrypted connections (HTTPS)
• •Secure, access-controlled databases
• •Staff are trained on data privacy
• •Minimal data collection — we only keep what we need

We use minimal cookies to keep the app working properly (for example, remembering your preferences). We do not use advertising trackers or sell browsing data.

You have the right to:

• •Ask what data we have about you
• •Ask us to delete your information
• •Opt out of any follow-up communications at any time

To delete your account, use the request options in the Account Deletion page below. For anything else, contact us at 317-408-8525 or through our Contact page.

You can ask us to delete your Mary's CareConnect account at any time. You do not need the mobile app to do it.

Members can request deletion from inside the app (Profile → Delete your account), or from our public Account Deletion page.

Providers and Partners can request closure or deletion from their Provider Account page (Account → Security), or from the same public Account Deletion page.

When a request is completed, this is what happens:

• •Member account data that only exists because of your account — your profile, saved resources, recently viewed items, notifications, the care journeys you created and the appointment requests you submitted — is deleted.
• •Service records we must keep so that care history stays accurate and reporting stays correct — for example a referral you asked us to make, or a support ticket you opened — are anonymized: your name, phone number, email address and message text are removed.
• •Provider and Partner business records, referrals and care history, billing and invoices, the Partner agreement, advertising history, and audit and security records are retained. These are business, accounting, legal or fraud-prevention records, and we keep them for those purposes. Provider contact details can be anonymized on request.
• •Anonymous counts and statistics that cannot identify you are kept.

If you send your request through the public page, we confirm that the account belongs to you before anything is changed. We never act on an email address alone, and a request from someone else never affects your account. A request sent from inside your own signed-in account is already confirmed by that sign-in.

Once a request is completed, the sign-in account itself is removed, so the account can no longer sign in. Deleting your account does not touch anybody else's account or data. We answer deletion requests within 30 days.

Mary's CareConnect is designed for adults. We do not knowingly collect information from anyone under 18.

We may update this policy from time to time. We will always post the latest version here with an updated date. Continued use of the app means you accept the current policy.