Delete your Mary's CareConnect account
You can ask us to delete a Member account or close a Provider account from this page — you do not need the mobile app. If you can still sign in, the fastest route is to request it from inside the app: Member profile → Delete your account, or Provider account → Close your provider account.
How the request works
- 1Send your request from inside the app (Member profile or Provider account) or from the public deletion page.
- 2We confirm you own the account before anything changes. A public request is never actioned on the strength of an email address alone.
- 3Once confirmed, account data is deleted or anonymized as described, and the account is closed.
- 4We confirm to you when it is done. Requests are normally handled within 30 days.
What we need to identify the account
- •The email address on the account
- •The name on the account (and business name for a Provider account)
- •Which account you are asking about — Member, Provider/Partner, or Care Team
- •If you still have access, signing in and requesting deletion from inside the app is the fastest route
Member accounts: what is deleted, anonymized or retained
Profile, saved resources, recently viewed and notifications
DeletedData that exists only because of your account — removed when deletion completes.
Care journeys you created and their steps
DeletedData that exists only because of your account — removed when deletion completes.
Appointment requests you submitted
DeletedRemoved with your account.
Referrals you submitted
AnonymizedThe service record stays so care history and reporting remain accurate; your name, phone and ZIP are removed.
Support tickets you opened
AnonymizedTicket number, status and dates stay for support history; your name, email and message text are removed.
Usage analytics
AnonymizedYour account link is removed; counts that cannot identify you remain.
Call requests and assistant conversations with no account link
RetainedThese records are not tied to your account and cannot be identified from it.
Provider accounts: what is closed, retained or anonymized
Provider portal access and login
Access closedPortal access is deactivated when closure completes.
Provider profile / business record
RetainedA business record shared with the care team — kept for care continuity, referrals and accounting. Contact details can be anonymized on request.
Referrals, appointments and care history
RetainedRequired to keep the service history accurate for the people you served.
Billing, invoices and payment references
RetainedAccounting and tax records.
Partner agreement, provider audit and security logs
RetainedLegal and fraud-prevention records.
Advertising campaigns and their history
RetainedCommercial and reporting records; campaigns stop displaying.
Support tickets you opened
AnonymizedTicket history stays; your name, email and message text are removed.
Care Team accounts
Care Team accounts are organization accounts. They are deactivated by an administrator so audit, security and operational records stay intact. Submitting this request records your request for an administrator; nothing is deleted automatically.
Questions, or prefer to talk to a person?
See also our Privacy Policy and Terms of Service.